Whether you need a quick repair or a brand-new door, every job follows the same straightforward steps, so you always know what happens next.
Step by step
What happens when you contact us
Call or book online
Call (916) 300-9142 any time, or send an appointment request with your preferred date and time window.
Tell us what the door is doing, which service you need and where you are. Photos are welcome with online requests.
We confirm your appointment
We contact you to agree a time. Online requests are confirmed only once we have spoken with you.
If anything about the job changes before your visit, just call us and we will adjust.
Diagnosis & options
We inspect the door and opener, explain what we find in plain language and go over your options.
You decide how to proceed. For new doors and openers we help you compare styles, materials and features.
Repair, install & test
We complete the agreed work and test the door’s balance, travel and safety reverse.
Before we leave we make sure you are comfortable using your door and opener.
Helpful to have ready when you call
- What the door is doing (or not doing) and when it started
- Any noises you heard, such as a loud bang
- The brand of your opener, if you know it – it is usually printed on the motor unit
- Photos of the door, springs or opener, if it is safe to take them
Staying safe until we arrive
- Do not try to adjust springs or cables – they are under extreme tension.
- Avoid running the opener if the door is crooked or a spring is broken.
- Keep children, pets and vehicles away from a damaged door.
